Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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How to complain
Contact details
Email: christie@theadminace.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
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Directly from you
How long we keep information
We only keep personal information for as long as we need it for the reason it was collected, including to provide services, manage enquiries, keep business records, meet legal obligations, resolve disputes and deal with any complaints.
As a guide:
Enquiry information: up to 12 months after the last contact, unless the person becomes a client.
Client records and project information: for up to 6 years after the end of the client relationship, where needed for business, contract, tax or legal record-keeping.
Financial records, invoices and payment information: for 6 years, in line with usual UK business record-keeping requirements.
Email correspondence: kept for as long as needed to manage the client relationship or enquiry, then reviewed and deleted when no longer required.
Marketing contact details: kept until the person unsubscribes or asks to be removed.
Website analytics and cookie data: kept in line with the retention settings of the relevant website or analytics tools.
Supplier and contractor information: for up to 6 years after the end of the working relationship, where needed for business, tax or legal reasons.
When information is no longer needed, it will be securely deleted or anonymised, unless we are required to keep it for legal, tax or regulatory reasons.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: christie@theadminace.co.uk
We will review your complaint and respond as soon as reasonably possible.
If you are unhappy with how we have used your data or with our response, you can also complain to the Information Commissioner’s Office.
ICO website: https://ico.org.uk/make-a-complaint/
ICO helpline: 0303 123 1113
Last updated: June 2026